🌍 Ordering from Outside the UK?
Accurate the best of our knowledge as of June 2025.
If you're ordering one of our smaller machines or accessories — like the Shredder Mini or Filament Maker — the good news is that many international customers receive their orders without any additional taxes or duties.
Most countries offer a tax-free threshold for low-value imports, meaning your order may arrive without any extra charges. Where local tax (like VAT or GST) does apply, it’s usually a straightforward process handled by the courier, with payment collected before delivery.
We ship using trusted couriers like UPS, Tracked, Insured, Carbon Neutral, and we include all the necessary customs documentation with the courier to keep things smooth and predictable.
For Businesses:
If you're ordering on behalf of a company, and tax is charged on arrival, you can often reclaim this through your local VAT/GST/IVA system, depending on your country’s rules. We're also happy to include your company tax ID or EORI number on the paperwork if needed — just let us know.
🚚 Shipping Basics
We ship worldwide. All orders are sent via tracked courier from the UK.
Shipping cost is calculated at checkout, based on size, weight, and location.
Most orders are delivered within 3–7 working days.
You’ll receive full tracking details once dispatched.
✂️ Duties & Taxes
Prices on our website exclude local taxes/duties.
Depending on your country, customs may charge import VAT, GST, IVA and tariffs upon delivery.
Some countries offer tax-free thresholds (like the USA’s $800 rule).
🧮 Orders Under Threshold (Tax-Free or Low-Tax)
Many of our smaller machines and accessories, such as the Shredder Mini, Filament Maker, and Moulds, fall below the import tax threshold for several countries.
| Country | Tax-Free Threshold | Typical Import Charges | Notes |
|---|---|---|---|
| USA | $800 USD | No import duty or tax below this threshold | Most small machine orders are well under this limit. Fast clearance and no action required by the buyer. |
| European Union (e.g. France, Germany) | €150 EUR | VAT only (no customs duty under €150) | Each country applies its local VAT rate (e.g. 20% in France, 19% in Germany). Paid directly to courier before delivery. |
| Australia | AUD 1,000 | No GST or duty under this threshold | Includes product + shipping. No action needed for most small orders. |
| United Arab Emirates | AED 1,000 | Often exempt below this value | Most low-value items pass through without additional tax. Regulations are generally importer-friendly. |
| New Zealand | NZD 400 | No GST or duty under this threshold | Above this, 15% GST applies. Most accessories and individual machines ship below the limit. |
| Singapore | SGD 400 | No GST below this limit | Small shipments like Shredder Minis are typically below the threshold and cleared automatically. |
📦 Orders Over Threshold (Larger Machines & Bundles)
Larger machines like the Injection Mini or complete recycling setups will exceed most tax-free import thresholds and are usually subject to import VAT, duty (tariffs), and sometimes courier handling fees. Here's a breakdown of common destinations:
| Country | Example Product Value | Import Taxes & Duties | Total Cost Estimate | Notes |
|---|---|---|---|---|
| 🇺🇸 USA | ~$1,400 USD | 10% tariff + state use tax (varies) | ~$1,550–$1,600 USD | UPS adds ~$25 admin. State tax may be self-reported. |
| 🇨🇦 Canada | ~$1,900 CAD | 5–9% duty + 5–15% GST/HST | ~$2,150–$2,250 CAD | UPS adds ~CAD $20–40 broker fee. |
| 🇫🇷 France | ~€1,350 EUR | 0% duty + 20% VAT | ~€1,620–€1,650 EUR | UPS collects VAT pre-delivery. No duty on UK goods. |
| 🇩🇪 Germany | ~€1,350 EUR | 0% duty + 19% VAT | ~€1,600–€1,630 EUR | UPS adds ~€15 fee. Businesses can reclaim VAT. |
| 🇦🇺 Australia | ~AUD 2,500 | 5% duty + 10% GST | ~AUD 2,875 | UPS adds ~$30 AUD admin fee. GST applies on landed cost. |
| 🇨🇭 Switzerland | ~CHF 1,300 | 2.5% duty + 7.7% VAT | ~CHF 1,470–1,500 | UPS admin fee ~CHF 25. VAT on full declared value. |
| 🇸🇬 Singapore | ~SGD 2,300 | 8% GST | ~SGD 2,480–2,500 | UPS admin fee ~SGD 30. GST applies to CIF total. |
| 🇲🇽 Mexico | ~MXN 25,000 | ~15–20% duty + IVA | ~MXN 29,000–30,000 | UPS collects all charges. Clearance delays common. |
| 🇰🇷 South Korea | ~₩1,800,000 | ~8% duty + 10% VAT | ~₩2,100,000 | UPS broker fee ~₩30,000. VAT applies on CIF + duty. |
| 🇮🇳 India | ~₹120,000 INR | ~10% duty + 18% IGST + 10% surcharge | ~₹150,000 INR | UPS collects duties + handling fee. IGST charged on full value. |
Many of these taxes (especially VAT/GST) can be reclaimed if you’re VAT-registered in your country!
🔎 Want to Check for Your Country?
Find the product’s value (in GBP)
Add shipping costs (shown at checkout)
Use tools like SimplyDuty to calculate expected taxes
You can also contact your local customs office for official guidance.
✅ Want to Avoid Suprises at the Border?
We also offer a fixed-price delivery service for many countries, where all import duties, VAT/IVA,GST, and courier fees are handled by us before your parcel is shipped. This means your order will arrive with no additional costs or paperwork on your end — just open the box and get started.
This service is ideal for individuals, schools, or organisations who want a predictable total cost and prefer not to deal with customs directly.
⚠️ Please note: because we pay the VAT/IVA/GST upfront, this cost cannot be reclaimed by businesses.
If you’d like to use this service, just contact us before placing your order, and we’ll provide a custom quote with everything included.