Privacy Policy

Last updated: 28/08/2025
This policy is GDPR and UK Data Protection Act 2018 compliant.

At Sustainable Design Studio, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or contact us.

Information We Collect

We may collect and process the following personal information:

  • Identity Data: name, company, contact details

  • Payment Data: billing address, payment method (processed securely via third-party providers — we do not store card details)

  • Technical Data: IP address, browser type, device, and usage data (collected through cookies and analytics)

  • Communication Data: messages sent via our contact form, chat box, or email

How We Use Your Information

We process your personal data to:

  • Fulfil and deliver your orders

  • Provide customer support and respond to enquiries

  • Send important service and policy updates

  • Improve our website, services, and products

  • (With your consent) send marketing emails and updates

We will never sell your personal information to third parties.

Legal Basis for Processing

We only process your data when there is a lawful basis, including:

  • Contract: to fulfil your order or service agreement

  • Consent: when you opt into newsletters or marketing communications

  • Legal Obligation: to comply with tax, accounting, and regulatory requirements

  • Legitimate Interest: to improve our website, services, and customer experience

Sharing Your Information

We may share your data with trusted third-party providers such as:

  • Payment processors (e.g., Stripe, PayPal, Klarna)

  • Shipping and logistics partners

  • Website and IT service providers (e.g., Squarespace, analytics tools)

All third parties are required to handle your data securely and only process it for specified purposes.

International Transfers

If we transfer data outside the UK/EEA, we ensure it is protected with appropriate safeguards, such as Standard Contractual Clauses or UK adequacy regulations.

Data Retention

We only keep your personal information for as long as necessary:

  • Orders & invoices: 6 years (legal requirement)

  • Marketing data: until you unsubscribe or request deletion

  • General enquiries: typically 12 months

Your Rights

Under data protection law, you have the right to:

  • Access the data we hold about you

  • Request correction of inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent (for marketing)

  • Data portability (request a copy in a usable format)

To exercise these rights, please email us at contact@sustainabledesign.studio.

Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “Last Updated” date at the top.