Account & Data Deletion

Last updated: 28 August 2025

You can request deletion of your Plastic Scanner account and all associated personal data here. Once your account is deleted, this process cannot be undone.

What will be deleted

  • Your account (Email/Password or Google Sign-In)

  • Profile data (name, email, device ID linked to your scans)

  • App content we store about you (scan history, saved items, badges/achievements, feedback)

  • Images you uploaded via the app (stored in Firebase Storage)

What we may keep (minimised and access-restricted):

  • Records needed for legal, security, fraud-prevention, or tax/accounting compliance

  • Encrypted backups and server logs that automatically expire within up to 90 days

How to request deletion

Email us at contact@sustainabledesign.studio with the subject line “Plastic Scanner Account Deletion Request”.

Please provide the following information:

  • Account Email Address

  • First Name

  • Last Name

  • Sign in method (Email/Password, Google etc.)

We will confirm receipt and complete your request within 30 days (usually much sooner), in line with GDPR/UK GDPR.

Identity verification

We may ask you to verify control of your account email (or Google account) to ensure we delete the correct account.

Timing

  • We acknowledge your request promptly and aim to finish it within 30 days.

  • Backups may retain encrypted copies for up to 90 days before they are automatically purged.

Your privacy rights

Depending on your location (for example, UK or EU), you may have rights to access, correct, erase, or port your data, and to object to or restrict processing. You can exercise these rights via this page or by emailing us at contact@sustainabledesign.studio

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Sustainable Design Studio Ltd
Registered Address: Tapnage Farm, Titchfield Lane, Wickham, Fareham, England, PO17 5PQ
Email: contact@sustainabledesign.studio